Shipping Policy
This is a pre-order. Orders that are placed now, get a 20% discount. Products will be sent from our warehouse on August 31st.
Delivery times
Belgium, Netherlands, Luxembourg: 1–2 working days after dispatch.
France, Germany, Austria: 2–4 working days after dispatch.
Rest of EU (Italy, Spain, Portugal, Ireland, etc.): 3–5 working days after dispatch.
Rest of EU (Italy, Spain, Portugal, Ireland, etc.): 1–4 working days after dispatch.
UK: 3 working days after dispatch.
US & Canada: 1–4 working days after dispatch.
Shipping costs
Belgium: free shipping on orders over €45. Below €45, €4.75.
Rest of Europe + worldwide: country-specific rate calculated at checkout. Rates range from €4.50 (neighbouring countries like Austria, Germany, Netherlands) to €37.50 (further-flung destinations). The exact figure for your address is shown in the order summary before you pay. The free-shipping tier is Belgium-only today; cross-border free shipping rolls out as cross-border volume justifies it.
Express shipping available at checkout for an added fee.
Carriers
Belgium / Netherlands / Luxembourg: bpost.
Rest of EU: DPD or DHL depending on destination.
You receive a tracking link the moment the parcel is scanned.
Taxes & duties
EU orders: VAT is included in the displayed price. No surprises at delivery.
Non-EU orders: duties may apply and are the customer's responsibility.
EU Responsible Person
EU Responsible Person (as per EU Cosmetics Regulation EC 1223/2009): Matthias De Potter, Aspilon Cosmetics BV, Oktrooiplein 1, Bus 201, 9000 Gent, Belgium.