Subscription Policy
Subscribe to your favourites and save 15% on every delivery. Pause, skip, or cancel from your account at any time, no lock-in, no phone call, no email back-and-forth.
How subscriptions work
Pick a product marked subscribable, choose a delivery frequency (4, 6, or 8 weeks), and we ship it on that cadence with 15% off the standard price.
First delivery happens right away, just like a one-time order. Subsequent deliveries are on your chosen schedule.
We email you 3 days before each recurring charge, with a one-click link to skip, change frequency, or cancel.
Pausing, skipping, cancelling
Log into your account or use the link in any subscription email. Changes save instantly and always apply before the next delivery.
Skip a delivery if you're not ready for another one. Pause indefinitely if you're stepping away. Cancel entirely with one click.
No lock-in. No minimum commitment. No penalty for cancelling after the first delivery.
Changing shade or quantity
Before any delivery, you can swap shades, change the product, or adjust quantity. Changes apply to the next scheduled delivery.
Payment
We charge the card or bank account on file 24 hours before each delivery. If the payment fails, we notify you and hold the delivery until you update the method.
If a recurring payment fails, we will attempt to notify you by email and retry the charge up to 3 times over 3 days. If payment cannot be collected, the scheduled delivery will be held and your subscription will be paused until the payment method is updated. Recurring subscription payments are processed in accordance with Strong Customer Authentication (SCA) requirements under PSD2.