FAQ
Learn more about us and our story!
Product and skin safety
Are Aspilon products safe for sensitive skin?
Yes. Every formula is barrier-supportive and developed in close collaboration with dermatology experts, so it's built to work with sensitive and reactive skin, not just cover it. Aspilon is co-founded by Dr. Barbara Geusens (PhD, bio-engineer with 20+ years in dermatological science), who leads the scientific development.
Who is Aspilon actually made for?
People with visible skin differences, rosacea, port-wine stains and other birthmarks, vitiligo, scarring, and uneven tone. Founder Matthias De Potter has lived with a port-wine stain his whole life and built Aspilon after years of not finding makeup that combined real coverage with skin health.
Where are the products made?
In-house in Belgium, under the supervision of our scientific team.
What do the formulas actually do for my skin, beyond coverage?
The CC Cream and Foundation are formulated to support skin barrier repair and hydration alongside buildable coverage, skin care and coverage in one step, not a mask on top of your skin.
Shades, coverage & how to use
Why are the orders not being shipped yet?
Aspilon is currently taking preorders ahead of our first shipment. Orders are scheduled to ship late September / early October.
When will my order arrive after that?
Once shipped, delivery time depends on your destination, see our full Shipping Policy for the breakdown by country/region.
Do you ship internationally?
Yes, Aspilon ships across our configured markets (Belgium, Netherlands, France, Germany, Italy). Belgium has a free shipping threshold of €60.
Will I get tracking?
Yes, you'll receive a shipping confirmation email with tracking details once your order ships.
RETURNS & EXCHANGES
Can I return or exchange an item?
Unopened products can be returned or exchanged within 30 days of delivery. Email info@aspiloncosmetics.com to start a return. Return shipping costs are covered by the customer.
Where do returns get sent?
We'll provide the return address (our fulfillment partner ShopWeDo in Mechelen, Belgium) once you contact us to start the return, this keeps the process and address current if it ever changes.
What if my item arrives damaged or wrong?
Email info@aspiloncosmetics.com with your order number and we'll sort a replacement or refund, this falls outside the standard 30-day unopened-item rule.
Collaborations & Partnerships
Can I collaborate with Aspilon?
Yes, we welcome dermatology clinics, creators, and retailers. Contact us to discuss.
I'm a dermatologist / clinic, how does that work?
Reach out via the contact page's clinical partners mailbox, or the wholesale page. We offer volume tiers, white-glove sample kits for shade matching, optional clinic-listed pricing, Aspilon-trained staff briefings, and can talk through patient referrals or a proper wholesale relationship.
What if my item arrives damaged or wrong?
Yes, through our wholesale/B2B form.
Creator terms include Net-30 payment on first-shipment tests, custom discount codes with revenue-share, and ready-to-go brand assets.